Essential Functions:

1. Provide exceptional Guest service to all Guests and Team Members.
2. Ensure that all Guests are greeted in a friendly manner.
3. Responsible for ensuring that the spa and fitness areas are clean, organized and stocked according to department standards.
4. Complete all necessary opening and closing duties.
5. Maintain a safe locker room and fitness area.
6. Must be neatly groomed at all times.
7. Must be knowledgeable regarding all treatments and retail items and be able to explain them to Guests.
8. Must complete training courses as specified by management.
9. Responsible for restocking all linens throughout the day.
10. Responsible for stocking all products in spa areas.
11. Assist spa receptionists by greeting Guests upon entrance to the spa.
12. must maintain a clean and stocked fitness room at all times and be knowledgeable regarding all fitness equipment and assist Guests when necessary.
13. Be certain all Guests are arriving to their treatments on time.
14. Deliver all spa lines to the necessary drop off / pick up areas.
15. Assist with stocking and ticketing all spa retail items.
16. Must be knowledgeable regarding spa booking system.

Minimum Qualifications:

1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Valid Health Card.
3. Minimum one-year customer service experience, hotel preferred.

Physical Requirements:

1. Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers and symbols.
2. Must be able to stand for long periods of time.